Free Shipping & Design Service
Free Shipping & Design Service
Updated on: 16/11/2025
Thanks for shopping at PackMoq.com. Your delight is our goal, and we strive to give you the best online shopping experience. If you are not fully pleased with your purchase for any reason, we would be glad to help you.
We allow returns within 5 days of purchase. In case of return, your item has to be new, in the same condition as when you got it, and in its original packaging.
We will let you know the refund status after we get and check your returned merchandise. If the refund is approved, the money will be sent back to the account used for the payment. It is important to note that the shipping cost for the original purchase is not refundable.
In case you want to exchange your product for a new one with a different size, color, or style, please get in touch with our customer support team at info@packmoq.com within three days after receiving your parcel. We will help you by providing directions to complete your exchange.
Certain items cannot be sent back or refunded, such as:
If the products you ordered arrive damaged or defective, please email us as soon as possible. We will work with you to determine whether a replacement or a refund is appropriate based on your choice and product availability.
If the return is not due to our mistake (e.g., you received the wrong item or the product is defective), you will be responsible for the return shipping costs. In such instances, we will provide a prepaid shipping label.
Money-back and returns are processed within 7 working days of receiving the goods back. The refund may take several additional days to be reflected in your account, depending on your bank.
If we can help with your return or refund inquiries, do not hesitate to contact our customer support team at info@packmoq.com. We are here to serve you, and making your shopping experience easy and convenient is our commitment.
