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Frequently Asked Questions

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If you have any questions regarding our products, packaging and materials read the FAQ’s section. You can also contact us if you can’t find the query related to your question through live chat, one of our online quote forms, or give us a call at +1 213 5318 654 to speak with a custom box packaging expert now.
What kind of business is PackMOQ?

PackMOQ is a one-stop packaging solution that can accommodate businesses of any size, whether they are in their initial days or have been operating for years.

Yes, our MOQs are flexible depending on the product category — small runs for testing or launching new products are allowed.

All the packaging is done in certified factories that not only maintain quality control for printing but also for the materials used.

Do you want some green packaging?

That is right; we use recyclable, biodegradable materials to implement sustainable packaging solutions.

Certainly! We can make an insert in foam, paperboard, or cardboard based on your product.

Design & Customization

Do you let me upload my own design file?

Yes, you can upload the design in PDF, AI, or PSD format from your side. Before printing, our design team will check it.

I do not have a design. Will you help?

Absolutely! Our creative team can be your brand pack designers from scratch.

Can I select the different custom finishings and coatings?

We offer gloss, matte, soft-touch, UV coating, and metallic foils for you to choose from based on your brand style.

Are you providing 3D mockups before the printing?

Yes, to show you how your box will be after production, we provide an online 3D mockup.

Are you printing on the back of the box also?

Yes, printing in full color can also be done on both the outside and the inside ​‍​‌‍​‍‌​‍​‌‍​‍‌.

How long is production?

Production time is typically counted 10–12 working days after design approval and payment confirmation.

What if my order is necessary urgently?

We do rush production for some products. Please reach out to our team to confirm availability.

What measures are taken to ensure the printing quality?

During the pre-press stage, every order undergoes quality checks and printing calibration to achieve the final output in the best possible quality.

Is it possible to get a physical sample?

Certainly, we can make a sample during the production process for your confirmation before final printing.

What quality levels do you maintain?

Each product meets the ISO standard for print and is checked for size, color, and wear resistance.

Are you shipping to other Countries?

Sure thing, we are delivering worldwide with the help of reliable courier and freight partners.

What about the freight fare?

The shipping price may vary based on the parcel’s weight, size, and destination. We also offer free shipping on certain bulk orders.

Is there a way to track my package?

Yes, there is! A tracking link will be emailed to you once your shipment is ready for pickup. You can track your package using that tracking link.

Would it be possible for me to divide my shipment and have it sent to various places?

Yes, different portions of your shipment can be delivered to different addresses if you so desire.

What is the condition of the boxes when they are being transported?

They are all laid flat and securely packed to save shipping space and costs.

Are there any incentives for buying large amounts?

Indeed, the cost per unit decreases with larger orders. Get in touch with us to receive a personalized quotation for bulk.

Can I get a quick price estimation?

Sure thing, the instant online quotation form we provide lets you get a quick estimate for the styles and number of boxes you require.

What are the payment methods available?

We welcome payments through all major credit cards, bank transfers, and online payment methods.

Is the full amount to be paid in advance?

Yes, to keep order processing smooth, the production team requires payment before they begin work.

Are there any hidden fees?

There are no hidden fees here—everything, including setup, printing, and shipping, is included in your quotation and is fully transparent.

Is it possible for me to cancel or modify my order?

Indeed, you will have an opportunity to make changes up until the moment that printing starts. No work is possible once it is in production.

What are my options if I get the damaged boxes?

If you do that within 7 days, showing what you discussed in pictures, we will send you replacements or issue a refund for the affected items.

Are there any design revisions offered?

We certainly do, as we provide unlimited requests until we get a final result that is totally acceptable to you.

Do you keep repeat designs for later use?

Absolutely, we have your die-lines and designs stored for quick reorders.

What are the ways to get in touch with customer support?

We are accessible via phone, live chat, or email — and our staff usually gets back to you within 24 hours. Can’t locate the answer to your questions? Contact us now and let us know what you need! We are available to help you ​‍​‌‍​‍‌​‍​‌‍​‍‌out!

Begin Building Your Brand One Package at a Time

Get in touch with us now and let us provide you with personalized offerings tailored to your needs!
Olivia G.

high quality and great seal

Custom Mylar Bags
Ryan D.

boosted our shelf appeal

Custom Display Boxes
Sophie K.

beautiful and functional design

Custom Candle Boxes with Inserts
Michael B.

stylish and sustainable

Custom Paper Bags
Nadia M.

luxury look without high cost

Custom Perfume Boxes
Amanda S.

reliable for bulk shipping

Corrugated Shipping Boxes
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